Returns & Refunds Policy

At NORDHOM, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple and transparent returns process.

Returns Conditions

• Please handle the product only as needed to inspect its nature, characteristics and function. Original packaging is helpful but is not a condition of exercising a statutory cancellation or faulty-goods right.
• Please notify us of a change-of-mind return within 14 days of receiving the order. Where possible, please send the item back within 7 days after receiving return instructions. This 7-day request does not shorten a longer period required by applicable law. For UK and EU consumer withdrawals, you may send the goods back within 14 days after notifying us of cancellation.
• For a change-of-mind return, you pay the direct return shipping cost where this was disclosed before purchase. For faulty, misdescribed or incorrectly supplied goods, NORDHOM will cover reasonable return shipping costs in accordance with applicable law.

1. Register your return
Please contact our customer service team before returning the product.
Send an email to support@nordhom.com with the following details:

• Reason for return
• Order number
• Name and address used for the order

Important: Please contact us for the return address and instructions. Our response does not delay or remove any statutory cancellation right.

2. Packaging

• Pack the product carefully, preferably in the original packaging.
• Remove or cover any old shipping labels.
• Make sure the parcel is securely packed to avoid damage in transit.
• Include the delivery note if available, or your order number.
• Attach a return label if one has been provided.

3. Send the return

• Drop off the parcel at your nearest post office.
• Keep the proof of postage until the return has been completed.
• Use a tracked service where practical. If a return parcel is lost, contact us with the proof of postage so we can investigate; your statutory rights remain unaffected.

4. Refund
For a change-of-mind cancellation, we will refund the amount due to the original payment method without undue delay and within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. We aim to process eligible refunds within 5 working days. For faulty, misdescribed or incorrectly supplied goods, we will provide the remedy required by applicable law.
Any deduction for diminished value will be limited to handling beyond what is necessary to inspect the product, where applicable law permits it. We will explain any proposed deduction.

Important Notes

• Please handle and pack the product carefully to avoid damage.
• We will not charge merely because the original packaging is missing or because you inspected the product as you could in a shop. Damage caused during return transit will be assessed under applicable law and the circumstances of the shipment.

If you have any questions about the returns process, please feel free to contact us at any time – we are always happy to help.